Returns & Refunds

Change of Mind

We completely understand when purchasing on the internet without physically seeing and holding items that they may be different than what you expected. All unused products in original packaging can be returned for full refund or store credit. Please contact us within 7 days of receiving your order via the contact page or send an email to admin@metalandmaker.com.au Customers will be liable for items until they have been returned and shipping cost.

Faults

We inspect all products very carefully before being dispatched. When you receive all orders, you should check them thoroughly. If you come across a fault, then please contact us immediately via the contact page or send an email to admin@metalandmaker.com.au

Unfortunately, Metal + Maker is not responsible for items that have been damaged due to Hand Stamping or Engraving. Once an item has been stamped or engraved and no longer in original condition a return and refund is void.

Sale Items

Please choose very carefully. We cannot exchange or refund sale items because Change of Mind.